Refund policy

Return & Refund Policy

1. Final Sale Policy

At Elemir Lux Online Store, we specialize in high-value, authenticated luxury pieces. Due to the nature of the secondary luxury market and the logistical costs involved, all sales are final. * We do not offer returns, exchanges, or refunds for "change of mind," fit, or style preferences.

  • Once an order is processed, it is considered a binding sale.

2. Pre-Purchase Inspection & Deposits

We are committed to total transparency. To ensure you are confident in your investment, we offer the following:

  • Detailed Media: High-resolution photos and videos of any item are available upon request to show specific details or leather/hardware conditions.

  • Service Deposit: For personalized media or item holds, an advance non-refundable deposit of 5% of the purchase price is required.

  • Credit Toward Purchase: This 5% deposit will be applied directly to your final balance if you proceed with the purchase. If you choose not to move forward, the deposit remains non-refundable to cover the administrative and handling costs of the inspection process.

3. Item Condition

Most items in our collection are new. Sometimes we have like new and pre-owned items which even though we strive to source items in excellent to pristine condition, some signs of wear are to be expected.

  • It is the buyer’s responsibility to review all provided media and request additional details via the deposit process prior to completing the transaction.

  • Minor variations in color due to lighting or screen settings do not qualify as misrepresentation.

4. Authenticity Guarantee

Your trust is our priority. Every item is verified by our expert team.

  • If an item is found to be inauthentic by a recognized third-party authority, we will issue a 100% refund.

  • Authenticity claims must be initiated within 3 days of receipt and must include a formal written statement from a professional authentication service.

5. Shipping & Handling

  • All items are shipped with optional insurance at 2.5% premium and "Direct Signature Required" tracking. 

  • Please inspect your package immediately upon delivery. Any claims for transit damage must be reported with photo evidence within 24 hours.